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Monday February 6, 2012

Job Seekers Frequently Asked Questions

Account / Membership Related:

Is this a free service?
How do I add or update my Career Portfolio (personal webpage) information?
I am not sure what my Career Portfolio (personal webpage) address is. How can I find this out?
How do I disable my Career Portfolio (personal webpage)?
How can I remove my resume or deactivate my account?
Is my information confidential?
Can I have multiple cover letters?

Is this a free service?
It is completely free to create an account, post your resume to our site and apply to job postings. The only time a job seeker pays a fee is if they purchase a product.
Related Links: Create New Account Post Resume Search Jobs

How do I add or update my Career Portfolio (personal webpage) information?
Make sure you are logged into your account. On the left hand side of your home page, you will see links to add your Personal Information, Professional Image (includes a professional photo and headline), References, Welcome Page (your cover letter/welcome message), Links, Awards and Certifications, Videos, and more. When you update the information in these areas, it will update the information in your Career Portfolio. This information can be updated at any time.
Related Links: Login Home Welcome Page References My Links Awards and Certifications Publications Video Presentation Settings

I am not sure what my Career Portfolio (personal webpage) address is, where can I find this?
After you log into your account at the top of your home page you will find your Career Portfolio URL.
Related Links: Login Home Change Portfolio Name

How do I disable my Career Portfolio (personal webpage)?
Make sure you are logged into your account. On your home page, under the “General Account Options” header click on the “Update my Account Settings” link and set your “Personal Webpage” to ”Off”. Be sure to save this change by clicking on the arrow at the bottom of the page.
Related Links: Login Home Update My Account Settings

How can I remove my resume or deactivate my account?
In order to remove your resume from our site you need to log into your account and click on the ”Update my Account Settings” link under the “General Account Options” header. Set your “Resume Status” to "Inactive". This will allow you to keep your account for future use, but your resume will be excluded when employers search candidate resumes. Just remember to change your resume status back to active when you want to submit to jobs again. To delete your account completely, click on the “Update my Account Setting” link under the “General Account Options”. From here you can set your “Account Status” to "Inactive". Remember that choosing to deactivate will terminate your account with us. Please be sure that you no longer wish to be a member of our site before choosing to deactivate your account.
Related Links: Login Home Update My Account Settings

Is my information confidential?
As a job seeker you have two options to make your account confidential.

You can set your account to ”Hide Resume from Search”. This means that when employers search our resume database for candidates your resume will not appear. To change your resume status you need to be logged into your account. Once you are logged in and are taken to your home page click on the “Resume” link under the “Manage My Portfolio” header and choose either “Show Resume” or “Hide Resume from Search” in the “Employer Searching” dropdown.
Pick and choose how much of your contact information appears on your Career Portfolio (personal webpage). By clicking on the “Privacy Settings” link under the “Customize My Portfolio” header you can choose what/if any contact information you’d like to display.

Related Links: Home Resume Privacy Settings

Can I include a cover letter?
Yes, you can include a cover letter; in fact your cover letter will appear in the “Welcome Tab” of your Career Portfolio (personal webpage). To update your cover letter click on the “Welcome Page” link under the “Manage My Portfolio” header on your home page. Here you will be able to post and edit your cover letter. At this time you are only able to include one cover letter, so it is best to create a general one.
Related Links: Home Welcome Page

Login Issues:

I am not able to log in to my account.
What is my password?

I am not able to log in to my account.
Please make sure you have created an account. Also, make sure you are in the job seeker section, not the employer section. If you still have a problem, it may be due to an inability for the site to read cookies from your computer. Our site uses cookies to verify that you are logged on and have a resume, so you may need to check your cookie settings under Tools/Internet Options in your browser and make sure that you have them enabled.
Related Links: Job Seeker Home Job Seeker Login

What is my password?
If you forgot your password, simply submit a password request from the login page (make sure you are in the job seeker section, not the employer section) or by clicking here to receive an email with login instructions.
Related Links: Request Password Job Seeker Home

Resume Related:

How can I check my resume submissions?
How can I update or edit my resume?
I am having trouble entering my resume.
Why do I have to remove my contact information from my resume?

How can I check my resume submissions?
In order to check your resume submissions you must be logged into your account. On your home page, click on the “Places where I have applied” link under the “Jobs - Improve your career and find the perfect job!” header. Here you will be able to see each job you’ve applied to. If the status shows that it was submitted, you can be assured that your resume was successfully sent to the company. If the company who posted the job is interested in speaking with you, they will contact you directly.
Related Links: Login Places where I have applied Jobs I have saved Search Jobs

How can I update or edit my resume?
In order to update or edit your resume you must be logged into your account. On your home page, click on the “Resume” link under the “Manage My Portfolio” header, here you will be able to update your resume in its entirety.

If you choose to have your resume display in different sections in your Career Portfolio (personal webpage) you will need to update each section (Work Experience, Education, Skills and Specialization, Career Summary, etc…) separately. You can access these sections by following the links under the “Manage My Portfolio” header. If you choose to display your resume in these different sections you can turn on and off the portions of your resume that apply to you by clicking on the “Presentation Settings” link under the “Customize My Portfolio” header.
Related Links: Login Resume Personal Information Work Experience Education Presentation Settings

I am having trouble entering my resume.
Try using the cut and paste feature to enter your resume. This can be found under “Edit” in your browser options. If you are still having problems with the resume form on the site, it may be a compatibility issue with the javascript menus on the resume form and your browser and operating system. You may want to enter it manually by typing it in the form.

You may also choose to enter your resume information using the ”Work Experience”, “Education”, ”Skills and Specialization” and “Career Summary” links located under the “Manage My Portfolio” header on your home page to have your professional background information display in an easy to read format. If you choose to display your resume in these different sections you can turn on and off the portions of your resume that apply to you by clicking on the “Presentation Settings” link under the “Customize My Portfolio” header.
Related Links: Resume

Why do I have to remove my contact information from my resume?
We ask you to remove contact information from the body of your resume so that it fits our format. Your contact information will show neatly at the top of the resume when you apply to a job or an employer views your resume. To ensure that your contact information is up to date click on the “Personal Information” link under the “Manage My Portfolio” header.
Related Links: Resume Personal Information

Job Related:

How do I submit my resume to a job posting?
I am having trouble submitting my resume to a job posting.
How do I apply for a job using the job number?
Can I get contact information for a company who posted a job?
When I apply to a job, does the company see my contact information?

How do I submit my resume to a job posting?
The first step in using our site is to join. It is free to you as a job seeker.

During the signup process you will need to enter your contact and resume information. Once you have done this, you will be able to search through the active job postings on our site and submit your resume to any job postings you feel you are qualified for.

When you want to apply for a position on the site click the “Apply to Job” button. An email will then be sent to the company with your resume for their review. Also, be aware that when you are applying to positions you may be redirected to the company’s Applicant Tracking System to submit your information that way. If the organization is interested in speaking with you about possible employment they will contact you directly.
Related Links: Sign Up Resume Search Jobs

I am having trouble submitting my resume to a job posting.
Make sure you have created an account, are logged in, and have entered your resume information. We also recommend that you confirm that you have cookies enabled on your browser if you are still having problems.
Related Links: Sign Up Login Resume

How do I apply for a job using the job number?
Click on the “Search Jobs” tab at the top of your page and then click on the “Advanced Job Search” option. On the form that appears you will have the option to search by the “Job Search Number” by inputting the opportunity number into the “Job Search Number” field. If you do not know the job number, simply run a search using the criteria of the job. Remember, you must be logged in to submit your resume. When you find the job you want to apply to, simply click the “Apply to Job” button.
Related Links: Login Search Jobs

Can I get contact information for a company who posted a job?
We are unable to give out contact information for our corporate members who have posted jobs to the site due to our privacy policy. If you are interested in jobs on the site, please submit your resume for consideration. If employers are interested in speaking with you, they will contact you directly.
Related Links: Login Search Jobs

When I apply to a job, does the company see my contact information?
We ask you to remove contact information from the body of your resume to make it fit our format, but your contact information that you inputted in the personal information form when you created your account will show neatly at the top of the resume when it is submitted. As soon as you submit your resume, the employer receives an email, which includes your resume and contact information. If you’d like to confirm that your contact information is up to date click on the “Personal Information” link under the “Manage My Portfolio” header on your home page.
Related Links: Search Jobs

Background Check

How soon will my background check be completed?
Can anyone see the information found in my report?
How can my potential employer view the actual results?
I've become a CareerCertify Member and there's incorrect information on my report. Now what?
Can I use my CareerCertify status on all my online resumes?
Does my CareerCertify membership expire?

How soon will my background check be completed?
Your basic background check including criminal, civil, and address history is completed instantly unless there is an issue with the initial information you provided. Employment and education verification generally takes 1 to 3 business days.

Can anyone see the information found in my report?
No, when you become a CareerCertify member you’re instantly sent an email confirmation. Then after 1 to 3 business days you can click on the link within the confirmation email to see your completed report.

How can my potential employer view the actual results?
When you receive the results of your report it includes a link to view it. You would then send the link to an employer in order for them to observe you background report. It is up to you to grant access. You are in control!

I've become a CareerCertify Member and there's incorrect information on my report. Now what?
This is exactly why CareerCertify was created…..to give you the insight into your background before the interview. In most cases the incorrect information is a result of some error with a public record source which is extremely common. The support team at E-Dental.com can put you in contact with a specialist that can assist you with understanding the results of your report.

Can I use my CareerCertify status on all my online resumes?
Yes.... as a member you are provided with a unique ID and corresponding URL that serves as a general link to your Basic Report. You can place that link on any online or paper resume which will connect any prospective employer with your CareerCertify account.

Does my CareerCertify membership expire?
No. Your membership and access to certain "static" records are available to you always. However, elements of your report do expire such as criminal and civil results as well as your address history. Each of these changes with time and must be refreshed every 60 days to maintain the integrity of your verified status.

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Unsubscribe

I am no longer looking for a job. How do I unsubscribe from your service?
How do I change my email settings?
How do I delete my Job Alerts?

I am no longer looking for a job. How do I unsubscribe from your service?
In order to remove your resume from our site you need to log into your account and click on the ”Update my Account Settings” link under the “General Account Options” header. Set your “Resume Status” to "Inactive". This will allow you to keep your account for future use, but your resume will be excluded when employers search candidate resumes. Just remember to change your resume status back to active when you want to submit to jobs again.

To delete your account completely, click on the ”Update my Account Setting” link under the “General Account Options”. From here you can set your “Account Status” to "Inactive". Please be sure that you no longer wish to be a member of our site before choosing to deactivate your account.
Related Links: Login Edit my Account Settings

How do I change my email settings?
As a member, you receive occasional email communications with valuable information and service offerings related to your career, business and life. Your email communication settings can easily be changed within your account by following a few simple instructions. It is important to note that you must be logged into your account to make any changes to your email settings. Once you have logged into your account, click on the “Change my Email Options” link under the “General Account Options” header. Here you can modify the types of email communications that you wish to receive by selecting the “Yes” or “No” radio buttons next to the appropriate email communication type. After you have revised your selections, be sure to click the arrow on the bottom right hand side of the page to save your new email settings. You can modify your email settings at any time.
Related Links: Login Change my Email Options

How do I delete my Job Alerts?
In order to delete your job alerts you need to log into your account Once you are logged in click on the ”Manage my Alerts” link located under the “ Jobs - Improve your career and find the perfect job!” header . Here you will be able to view all of your saved alerts. To delete an alert, simply click on the “Delete Alert” link located below each alert.

To create a new alert, simply run a job search by clicking on the “Search Jobs” tab at the top of the page followed by the “Advanced Search” link. In put your job critera and at the bottom of the Advanced Job Search form where it says “Alert by Email” select “Yes” followed by the “Search Jobs” button.

If you would like to stop receiving all job alerts, go to the “Update my Account Settings” link located under the “General Account Options” header on the home page and change the “Delete Saved Searches” option to ”Yes”. In order to save this setting be sure that you click on the arrow at the bottom of the page.
Related Links: Login Manage my Alerts Advanced Search Update my Account Settings


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